An integrated IT solution to help you stay agile in the market
In recent years, the global financial services market has faced growing pressure from competition, regulatory changes and other external forces. To be successful, financial service providers need to address these challenges while reducing costs, increasing security and differentiating their product and service offering. We design flexible communications solutions for financial service providers of all sizes, with powerful technology that provides you with all the functionality used by your biggest competitors, at a fraction of the cost.
As a highly-complex business with a large portfolio of specialist products, we know you need more than just a better phone system. Our unified communications solutions improve communications right across your business, bringing together cloud telephony, contact centres, front office trading and mobility solutions in a single, cloud-ready software stream that helps you keep pace with an ever-changing business environment.
We partner with Macquarie Telecom to host your data in the revolutionary Intellicentre 2—the first data centre in Australia to achieve Tier III Design Certification. It eliminates the need for shutdowns during equipment replacement or maintenance and features powerful geo-redundancy functionality that allows your organisation to stay operational through any hardware failure, power outage or natural disaster. This gives you peace of mind that your data is completely protected and able to perform critical functions with ease.
Our technology is designed to seamlessly integrate with your existing third-party platforms, including customer relationship management (CRM) systems, to help you streamline your business communications and reporting processes. You’ll enjoy one simplified system that runs across your entire business, backed by the strength of the world’s leading telecommunication providers.
While traditional site-based solutions are expensive to purchase and costly to maintain, our Capital Markets solution eliminates communication silos and provides a complete solution on a single IP platform. You can streamline communications and have complete control of a primary location, disaster recovery backup, home office or branch, with scalable and flexible technology that can grow and adapt to your changing business needs.
Manage Risk and Compliance
Automating routine and repetitive tasks is one of the best ways to transform your contact centre into a profit centre. Our tools integrate security processes into every customer interaction, to help you manage risk and personalise the customer experience. Access real-time insights on any device and keep your staff productive with rich collaboration tools they can access in a branch or on the road.
We’ll also help you manage compliance procedures, with robust reporting tools delivered via our cloud telephony systems. You can document every touch point with your customers through comprehensive call records and recordings, to maintain your legal obligations and industry certifications. Our analytics tools allow you to see what’s happening across all your business communications, so you can extract the relevant data and make tweaks to improve business results.
Improve Customer Experience
Our financial services solution offers the tools to proactively attract and engage customers, with exceptional customer service that extends the customer life cycle and supports new business activity. Audio, video and web conferencing help staff connect and collaborate with their team and customers, while IP telephony and unified communications give them the freedom to work from anywhere, on any device.
Our contact centre solutions ensure customer calls are answered quickly and efficiently, by the most appropriate finance team. Integrated voice response (IVR) technology allows you to create specialist pathways through your contact centre, so customers feel they are being directed to the proper department, no matter how small your contact centre may be. Integration with your existing CRM system allows agents to view all customer information before answering the call, with call log capabilities and recording tools to reduce call handling times and provide a better customer experience. Agents can also be prompted to let customer’s know about new products or pertinent information on their account, to help you get the most value out of every call.
If you’re looking to stay ahead of the competition, talk to our team and find out how we can design and deliver a business communications solution that will transform your financial services organisation.